Customer Testimonials

Needed to get my truck registered, end of the month approaching, and I was able to get it scheduled and taken care of basically same day! Very helpful service staff.

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I had a great experience with John Watson Chevrolet. Ivan and Trent took great care of me through the whole process. They worked hard to make everything work for me. Chris in finance was very helpful too. I’ve also used the service department for years and they do a great job. Overall this is a great place to buy and service your vehicles. I will only do business with John Watson from now on. They truly care about their customers and they are definitely one of the last dealers in the area with hometown values.

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Andy is the best. If you want to know anything about trucks and how Chev stacks up, Andy is your guy.

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Service was fast and easy. Bryan consulted me prior to repairs for my authorization. I was kept informed of service

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After waiting over an hour for an oil change I made an appointment for they informed me they wouldn’t rotate my tires because they were too worn.

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Once again they did a fantastic job in the Service Department servicing our vehicle. They were on time and professional

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Watson Chevrolet is a excellent dealership. All the associates from sales to parts and service are great asset to the company.. keeping us updated all the time.

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Did not have an appointment, got me right in, Battery tested, and replaced. Was out in no times. Definitely recommend this dealership.

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Worst service ever! Made an appointment for my 2010 corvette on Monday, dropped it off Saturday the 5th, come Thursday the 10th they hadn't touched it! Thing is...they knew xxx i was bringing it in for! From the receptionist to the repair reps...they are all rude as xxxx. Kept saying "well it is a 2010..." xxx does that mean? Acting like parts for it are rarer than rare! lol Patrick basically dared me to come pick up my car if i wasnt happy. OK, don't threaten me with your loss of business. Picked it up Thursday 4... Read More

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DealerRater - Aug 10, 2023

Worst service ever! Made an appointment for my 2010 corvette on Monday, dropped it off Saturday the 5th, come Thursday the 10th they hadn't touched it! Thing is...they knew xxx i was bringing it in for! From the receptionist to the repair reps...they are all rude as xxxx. Kept saying "well it is a 2010..." xxx does that mean? Acting like parts for it are rarer than rare! lol Patrick basically dared me to come pick up my car if i wasnt happy. OK, don't threaten me with your loss of business. Picked it up Thursday 4pm. Never, ever again! JERKS!

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I took my 2001 Corvette in for service last September. I left it for a week, and when they still didn’t get to my vehicle by Saturday, I called to say that I was coming to pick up my car. When I got there about an hour later, surprisingly, they had just gotten my vehicle in, and inspected it! They could not tell me where my oil leak was coming from. They did not add dye. They could not tell me what they would charge to repair my AC. And they had no answer as to why my engine warning ... Read More

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DealerRater - Jun 29, 2022

I took my 2001 Corvette in for service last September. I left it for a week, and when they still didn’t get to my vehicle by Saturday, I called to say that I was coming to pick up my car. When I got there about an hour later, surprisingly, they had just gotten my vehicle in, and inspected it! They could not tell me where my oil leak was coming from. They did not add dye. They could not tell me what they would charge to repair my AC. And they had no answer as to why my engine warning light was on. The Service manager was not available, and when I spoke briefly to the Sales manager, he acted like it was of no concern to him! I went to John Watson because I had heard some good reports about the service there. Why didn’t I report this before? I work full time and also care for our handicapped brother-in-law. It was the end of the season, so I mostly just parked my car for the winter. Now, it’s very hot, and I plan to drive it in 2 parades on the 4th of July. It is very disappointing that the service was so Poor at this dealership. I have years of experience in Sales and Service at a couple of large Dealerships in Nebraska. Over 5 years as a Salesman at a Chevrolet Dealership and over 11 years as a Service Advisor at a Ford Dealership. I have lived in Layton for about 15 years and I am not in the Auto business here, so I haven’t developed relationships with people from the business. I have tried a few different shops when I needed repairs that I couldn’t do myself, but haven’t found a Corvette specialist that I feel confident with. I am very disappointed that John Watson did not live up to my expectations!!!

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Worst Service Department in the State. Charged me $500 for a repair that did not fix my truck. I have taken it back several time and my truck has spent nearly 3 weeks in the shop. Still not fixed! I didn’t even make it out of their parking lot before I knew it wasn’t fixed. Service Advisor and Service Manager gives you the runaround and is full of excuses. Technician is incompetent. Service Manager refused to give me a refund on my $500 even though my truck is still not fixed. I would never do business with this dealership again, and ... Read More

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DealerRater - Oct 14, 2021

Worst Service Department in the State. Charged me $500 for a repair that did not fix my truck. I have taken it back several time and my truck has spent nearly 3 weeks in the shop. Still not fixed! I didn’t even make it out of their parking lot before I knew it wasn’t fixed. Service Advisor and Service Manager gives you the runaround and is full of excuses. Technician is incompetent. Service Manager refused to give me a refund on my $500 even though my truck is still not fixed. I would never do business with this dealership again, and neither should you. They treat you like you are an idiot. The refuse to listen to anything you have to say. By far the worst service I have ever experienced. I am a loyal GM owner, but I WILL NEVER go back to John Watson. My company buys and services their fleet of trucks there, and I will do everything in my power to change that.

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Andy showed me several used trucks a new car options and answered all my questions I asked and all the options I had if I wanted to buy new. It’s my third truck I’ve bought from John Watson.

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We were treated honestly and with great patience. We appreciate the experience. Thanks for finding a wonderful vehicle for us to enjoy. We love it!

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Andrue Hellstrom was an excellent salesman. Knowledgeable, friendly, helpful but no pressure at all. Costco pricing experience was very easy and effective. All in all, one of the best experiences I’ve ever had buying a vehicle.

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Very happy with the process, easy..straightforward..no no run around. Exactly the type of car buying experience I was looking for, I'll be back.

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The sales team is awesome to deal with they make it really easy and make sure you're taken care of. I highly recommend you give them a look next time your looking for a new vehicle.

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I would highly recommend John Watson Chevrolet for sales and service. The Salesman Dee Christoffersen has always been very helpful along with Andrew. Very knowledgeable and no hassle sales.

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We arrived to check out the Equinox and had a ton of questions. Andy Hellstrom greeted and helped to get all our questions answered and than some. He was very knowledgeable about the car, but what he didn't know right off, he researched and shared the info and resources. Even the Finance portion of the transaction was pleasant and quick thanks to Chris' knowledge and skills. This was by far was one of the easiest car purchases we have experienced. Highly recommend this dealership for anyone looking to purchase.

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Honest dealer, care about customers, ready to meet your new or used car needs. Willing to go the extra mile. They really want the customer to be satisfied and have a good experience.

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Dennis was very helpful. He notified me when he received a vehicle that was exactly what I was looking for. The team did everything they could to ensure I received a fair deal.

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I was so impressed with the friendly and knowledgeable sales personnel. They answered all my questions and provided me with all new features about the car we were interested in

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More than 500 miles from home, we realized we badly needed an oil change. Two dealerships in Pocatello, ID were unable to accommodate us, but the John Watson Chevrolet dealership in Ogden, Utah said that if we could arrive by 4 p.m., they would work us in. Arriving with four minutes to spare, we were provided peace of mind with not only the oil change but also a tire rotation. Moreover, we were pleasantly surprised to discover that the services were free of charge, thanks to Chevrolet's policy on servicing new vehicles, effective at all dealerships apparently. Customer service at ... Read More

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DealerRater - Oct 23, 2017

More than 500 miles from home, we realized we badly needed an oil change. Two dealerships in Pocatello, ID were unable to accommodate us, but the John Watson Chevrolet dealership in Ogden, Utah said that if we could arrive by 4 p.m., they would work us in. Arriving with four minutes to spare, we were provided peace of mind with not only the oil change but also a tire rotation. Moreover, we were pleasantly surprised to discover that the services were free of charge, thanks to Chevrolet's policy on servicing new vehicles, effective at all dealerships apparently. Customer service at John Watson Chevrolet was outstanding from start to finish. We highly recommend this dealership.

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ANDY IS A FANTASTIC SALESMAN. I WOULD NEVER BUY FROM ANYONE ELSE. A FANTASTIC experience. Everything worked out well. Thank you . Watson Chevrolet. For a great new truck.

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I really liked to go there they tried to helped the best they can. They tried to answer all the questions i had. I really recommend the dealer specially peter!

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I went in to make an appointment for a recall. The appointment was made for the following week. After I asked how quickly an inspection could be done, I was told they'd try to get it all done (with the recall repair), but that it would take a couple hours or more. I was happy to wait, but it was all completed in just a little over an hour. Incredible service for my car and superb customer service!!

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We've bought our last several cars from here and have always had a great experience. I come here for all services as well because I trust them and it's cheaper than others.

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We took my car in for the 50,000 mile service and they did a great job. I would definitely recommend them to anyone who needs a quality service by people who care.

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Thanks a bunch folks. Had fun. Hope to be back soon with another purchase. We heart Peter a lot. I am out if words. Peace.

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No pressure no bringing 2 or 3 different salespeople into the transaction Dennis was very professional and listened to me and never interrupted When I need another vehicle John Watso is where I go

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I purchased my new Silverado back in August. A very nice purchase experience. My salesman, Andy, was great to work with. I recently took my truck in for an oil change. The service writer was very courteous and friendly. The work was done completely and as asked in the specified amount of time.

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I spent over $1000 on a recurring problem with my Chevy that the service department ultimately could not fix. After the 4th visit I asked for my money back and they told me no...even spoke with the general manager of the dealership who was zero help. I took my car to a random independent shop and they fixed it for $200. Do not use their service department!!

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Our sales man peter was great to work with and not pushy who wanted the best for us. They were able to get us in and out on a late Saturday night. We couldn't have been any happier with the service we were given!

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I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so…??? (MEMO 10250 ... Read More

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DealerRater - Sep 26, 2016

I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so…??? (MEMO 10250 for reference) When we told Bryan that this issue was addressed with a different dealership and should not have gone defective within 5,000 miles he told us that what we're saying was like comparing getting a bad hamburger at one McDonalds and trying to return it to another. Our response is CHEVROLET Chevrolet?---------I spoke with Mr. Morgan who I was told is the Asst. Manager of John Watson Chevrolet I explained the above distasteful rude treatment by Bryan. The response, I felt like Mr. Watson was condoning that behavior as he never apologized or better yet had Bryan apologize. He seemed to be not phased of Bryan's behavior like it was a normal occurrence and we were just another invoice.------------The real issue is that the plugs and wires should have been fixed with non defective parts the first time. Because they were not this caused the EGR valve to go bad and ended up costing us $700+. Which to us is a lot of mone and groceries.. Mr. Morgan said they would refund us 10% or the equivalent about $63 was refunded of of $735. We plan on opening a claim and writing in a letter to GM. ------------This experience has left a very bad taste in my mouth and makes me feel like I never want o own another Chevrolet, one quick google search will bring up hundreds of pages of customer complaints with the Equinox. I feel like the heartbeat of America has turned into the heartache of America! So disappointed in this dealership!!!! Also as a courtesy even Jiffy lube will fill your tires with air if the inflate light is on, this service department simply ignored it.

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I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they ... Read More

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DealerRater - Jan 20, 2016

I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they said they had already completed the reprogramming recall and were just finishing it up the oil change however I continued to wait for over another hour. Not a good experience whatsoever. We had ski passes good for that day up at beaver mountain and I was hoping for a quick lube early in the morning and to be on my way. This pushed our whole day back and feel like I was robbed of my day and money, even though the oil change was covered under my new vehicle maintenance plan. Being a former GM employee and die hard Chevy Fan, I will definitely take my business to other dealers.

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I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I ... Read More

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DealerRater - May 8, 2015

I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I could get the car in for the part to be put in. I waited 2 weeks and heard nothing, so I called again. I called around 10 minutes prior to the parts department closing simply to ascertain whether the part had been delivered. I was warmly greeted by the service department until I asked whether the part had arrived or not when I was asked to wait for the next employee who was available. I waited 10 minutes when right at 530 the phone was picked up and then hung up. If it weren't for the way things occurred next I would be willing to chalk it up to an error. I assumed they would make an attempt to call me back but the phone call never came. A few weeks later I attempted to contact them again and was placed on hold 4 consecutive times while receiving no answer to my phone call or questions. I assumed the part had not arrived and waited again. The deadline came and went, I was willing to put the deal of the gift card aside until I called about two weeks into January. I, miraculously, spoke to someone in the parts department who informed me that the part had indeed arrived in November, 3-4 days after I called and that he was very surprised that I never recieved a phone call in connection with the arrival of the part! However, his helpfulness ended here when he told me that no one in the service department was answering to set up an appointment to get the part put in. He told me he would walk over to the service department right away and call me. He took my name and number but I never received the promised phone call. After a few hours of anticipation I caved and called the service department directly to schedule a time for the part to be put in. I did indeed get hold of someone again and had the part installation scheduled for the following Monday. I had the part installed and about two days following that I received a follow up phone call inquiring how the service went. When I notified the caller of my frustrations and the loss of the opportunity to receive the gift card I was given a thank you for your time and then the call was disconnected. I can't help but feel the call was simply a formality with no real expectation to correct any issue in the process and the offer to correct any issue that may have occurred was given disingenuously. In summation of the issue I am very disappointed in the customer service and lack of professionalism that this company showed in this interaction and that once again I, being their customer, am the one left making the effort to resolve the situation. I have sent an email multiple times to the company mirroring this one almost identically multiple times and have yet to receive so much as a phone call to apologize for the issue.

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I've bought 3 cars at this dealership and have had great experiences each time. I also have all service performed here. Never a problem. My family now buys there cars here as well.

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